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Who
We Are
Our
Business
Our Approach
Technology
People
History
Professional Affiliations
Our
Business
Today, there is no shortage of information. The challenge
is managing that information to improve your business results.
This is how ACBS can help your organization gain a competitive
advantage in the marketplace. We help businesses:
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Let ACBS handle your home
settlement process |
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Minimize
liability through offering our clients insured reports
and mitigating potential liability risk for the client
through Property & Title
Searches |
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Assess
the quality of mortgage applicants through Mortgage
Reporting |
We work with clients in a wide range of industries, including:
insurance, financial services, banking, education, real estate,
manufacturing, healthcare, wholesale/retail and a variety
of service businesses.
Our
Approach
ACBS is passionate about delivering the ultimate “total
customer service experience” in the industry. We believe
that requires a combination of state-of-the-art technology
and committed, knowledgeable professionals.
ACBS offers a high degree of customization and flexibility.
For example, packages can be tailored to include the services
that are important to your organization. So there is no need
to order products a la carte.
Services can be accessed the way you choose. For example,
if ordering online is not your preference, you can order by
fax or telephone.
For more information call the Sales Department, toll-free
at 1-866-530-2227.
Or
by e-mail at sales@acbsi.com.
Technology
We’ve invested heavily in building ACBS’ technology
infrastructure. We offer a single point of access for a wide
range of products and services. You can log on once and conduct
multiple transactions. All you need to take advantage of our
technology is a PC, a standard Web browser and Internet access.
With many of our products, you can place an order, check status,
retrieve reports and review billing statements at the touch
of a button.
Our systems are: 1) user-friendly; 2) highly reliable; and
3) secure.
People
ACBS has a strong management team and a staff that blends the wisdom of years of experience
with the fresh thinking of professionals with diverse backgrounds
and education.
While we see technology as a tool, we believe that people
are the ultimate key to quality service. Unlike many companies
that offer online services, we maintain a full-time staff
of highly experienced customer service representatives. Our
typical CSR has an average of 10 years' experience.
What really differentiates our people is their attitude. They
take tremendous pride in their work and are true champions
when it comes to customer service. Hiding behind e-mail or
voice mail is simply not our style. Our people are always
available to answer questions, resolve issues and process
any requests you feel warrant special handling.
The Company’s History
ACBS was established in 1916 as the Allentown Credit Exchange.
The Company was formed to protect businesses and to help deserving
consumers obtain credit. The firm’s business was gathering
and recording credit information and disseminating that information
in compliance with applicable laws and regulations.
In 1946 the Company became known as the Credit Bureau of Allentown.
When the organization began expanding its geographical marketing
area in 1974, the name was changed to Associated Credit Bureau.
Over the years the Company’s business evolved from a
credit bureau into an organization delivering a wide range
of credit-related and information products to help businesses
make better decisions.
Based on these changes and its mission to deliver “Insight,
Information and Solutions” to businesses, the Company
changed its name to ACBS in 2002.
Professional
Affiliations
ACBS is a member of:
Consumer Data Industry Association
Better Business Bureau of Eastern Pennsylvania
Greater Lehigh Valley Chamber of Commerce
Pocono Mountains Chamber of Commerce
Two Rivers Area Chamber of Commerce
Berks County Chamber of Commerce
Society for Human Resource Management
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